​Australian Consumer Law Requirements
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
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You are also entitled to choose a refund or replacement for major faults with goods. If a failure/fault with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service in order to obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
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In addition to the rights conferred by the Australian Consumer Law, the express warranties and policies set out in our 12 month limited warranty apply.  
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12-month Limited Jewellery Warranty
A unique 12-month limited warranty covering the quality and workmanship of all jewellery is included from the date of purchase. Our warranty is only valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. Jewellery pieces are delicate by nature and therefore should be treated as such, to be worn with care.
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Simply contact us to arrange an assessment by a qualified jeweller.
Please provide your proof of purchased item and the Jewels for Generosity receipt within 12 months of the date of purchase to file a claim under this guarantee.
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When jewellery needs to be repaired or replaced or has suffered a major failure, you should contact Jewels for Generosity to begin the warranty process. You will need to return the jewellery to us and will be held responsible for paying the shipping. However, you are entitled to reimbursement for any reasonably foreseeable costs associated with the problem, such as the price of sending the jewellery back to us for repair, replacement, or return if a major fault or failure has been determined.
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This warranty does not cover harm brought on by mistreating jewellery. We will refund, swap, or repair your purchase if a qualified jeweller reasonably determines that it is not of acceptable quality.
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Nothing in the assurance is meant to limit or exclude compliance with the Australian Consumer Law or the Competition and Consumer Act 2010, including any implied warranties or guarantees that cannot be withdrawn.
Should the Valuations of jewellery be lost/stolen/damaged and need replacement, proof of receipt is to be provided and a $70 reprint fee collected, before the original Valuer is contacted for reprinting.